CHSP Leader Reform Bootcamp – through the lens of the provider
CHSP Leader Reform Bootcamp – through the lens of the provider
- State or territory SA, TAS, VIC, WA, ACT, NSW, NT, QLD
- Type of program Online, Bootcamp
- Sector relevance CHSP providers
- Topic relevance Home care, Aged care reform, Leadership and management
Bootcamp overview
REGISTRATIONS ARE NOW CLOSED AS CAPACITY HAS BEEN REACHED
With the introduction of the Aged Care Act 2024 (the new Act), Commonwealth Home Support Programme (CHSP) providers seeking to deliver government funded aged care will need to meet certain obligations and conditions of registration.
This bootcamp series will equip CHSP providers to lead with confidence in the evolving aged care landscape, offering participants essential knowledge and resources to navigate the new Act.
The expert-led sessions will offer comprehensive understanding of key areas such as provider obligations, incident reporting, supported decision-making, record keeping, and complaints management.
Attending participants will also have the option of accessing a 15-minute post session phone call with a CHSP advisor. This is an invaluable opportunity to have a conversation about the growth areas unique to your organisation with a sector specialist.
Who should attend?
Executive leaders, senior staff, managers and team leaders delivering CHSP services
Session 1: 2 May 2025, 11am -12.15pm AEST
The new Aged Care Act 2024 Looking to understand the core obligations and responsibilities for CHSP providers under the new Aged Care Act 2024? Join this session for an overview of key changes and what they mean for your service. Learning Outcomes:
Facilitated by Victor Harcourt, Principal, Russell Kennedy | Statement of Rights The new rights based Aged Care Act focuses on placing individuals and their needs at the heart of the system, with the introduction of a Statement of Rights to support achieving safe, equitable and high-quality care. Join this session to gain insights into what the Statement of Rights means for individuals, their decision making and continued connection to culture, identity and community. Learning Outcomes:
Facilitated by Tracy Buchholz, Member Advisor Home and Community Care, Ageing Australia |
Session 2: 9 May 2025, 11am -12.15pm AEST
Serious Incident Response Scheme (SIRS) The Serious Incident Response Scheme (SIRS) is a critical framework designed to ensure that serious incidents in aged care are reported, managed, and addressed effectively. This session will unpack the SIRS, covering key reporting requirements, timeframes, and the responsibilities of approved providers in identifying, managing and reporting incidents such as unexplained absences, abuse, and neglect. Understand your responsibilities as a provider to ensure compliance and stay prepared to manage incidents and uphold the highest standards of care in your services. Learning Outcomes:
Facilitated by Tim Moore, Member Advisor Home and Community Care, Ageing Australia | Supported Decision-making The new Act incorporates a framework where older people can choose individuals as supporters to help them make and communicate their own decisions and remain in control of their lives. This session will look at what this process looks like for all parties involved, including provider obligations. Learning Outcomes:
Facilitated by Tracy Buchholz, Member Advisor Home and Community Care, Ageing Australia |
Session 3: 16 May 2025, 11am -12.15pm AEST
Complaints, feedback and whistleblowers The new Aged Care Act offers greater protection for whistleblowers and requires providers to establish strong complaint and feedback systems, all aimed at ensuring aged care is safe, high-quality, and responsive to the needs of individuals and their supporters. Join this session to understand how to manage these processes with more rigour. Learning Outcomes:
Facilitated by Petra Jankulovski, Dispute Resolution Specialist, CoHandle | Reporting and record keeping Effective reporting and record-keeping are critical to successful service delivery – does your current system align with the requirements set by the new Act? This session will explore how financial, performance, wellness and reablement, reimbursement, and service activity reporting play a vital role in supporting the new human rights-based aged care model. Learning Outcomes:
Facilitated by Bernadette Durrell, Services and Sector Capacity Facilitator, Ageing Australia |
Date: 2, 9 & 16 May 2025 - REGISTRATIONS NOW CLOSED. Capacity reached.
Time: 11am-12.15pm AEST
CHSP Provider
Complimentary for CHSP providers – numbers limited.
Note – Registration is one ticket per participant and all participants are required to access training on individual devices.
Disclaimer: The CHSP provider ticket price is subsidised by sector support and development (SSD) funded by the Australian Department of Health and Aged Care. Although funding for this session has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.
Who is facilitating?
Petra Jankulovski
With over 20 years focused on dispute resolution, Petra Jankulovski specialises in formal and informal conciliation spanning across many industries and the disability and aged care sectors. Petra is dedicated to assisting business to navigate complex issues for speedier resolution, while optimising staff and customer satisfaction and minimalizing expenses for providers.
Her academic grounding in social work and family dispute resolution informs her humanitarian and solutions-driven approach. Petra aims to empower the aged care sector with effective feedback and complaints frameworks that prevent escalations, reduce complaint fatigue and which foster a culture of continuous improvement. Petra conducts independent audits of aged care providers feedback and complaints policies, delivering tailored training to equip whole of organisation awareness and confidence in dispute resolution.
Bernadette Durrell
Bernadette Durrell has direct industry experience, including being a Village Manager of 145-unit village. She has held training and lecturing roles with Alzheimer’s Australia and TAFE delivering the Diploma of Nursing and Certificate IV in Preparation for Nursing], worked as a Regional Manager for Silver Chain [WA], a Director of Nursing and holds a Bachelor of Science [Nursing] and Masters of Business Leadership. She has mentored nursing and radiography students for Curtin University [Perth] and is a Credentialled Practitioner of Coaching and member of the International Coaching Federation.
Tim Moore
Tim Moore is a specialist in home care. He has spent over four years in home care management and previously worked within the NDIS. Tim’s passion lies in empowering providers to assist clients to achieve greater independence and improve their quality of life. He holds a degree in social science (sociology & psychology) with a business diploma.
Tracy Buccholz
Tracy Buchholz is a Home Care Advisor for Ageing Australia. Tracy has worked in community development for 20 years, including seven years managing a home and community aged care service for a Local Government Authority. Her experience includes leading and managing various sized teams, project management, financial management, contract management, training and event coordination, and leading reform to grow and/or streamline service delivery. Tracy has experience with Home and Community Care (HACC), Commonwealth Home Support Program (CHSP), Home Care Packages Program (HCP), National Disability Insurance Scheme (NDIS) and Continuity of Support programs.
Victor Harcourt
Victor is a recognised senior practitioner in aged care, retirement living and disability law. With over 30 years’ experience, he is a trusted legal advisor and litigator to his clients. He practises in the regulatory compliance and public law area, as well as litigation and prosecutions. Victor has a Masters in Health and Medical Law, and was recognised by Best Lawyers as the 2023 “Lawyer of the Year” for Retirement Villages and Senior Living Law in Melbourne, he was also named Best Lawyers’ 2014 Melbourne “Lawyer of the Year” for Health and Aged Care Law. Victor has been recognised in 2014 – 2025 for his expertise in Government Practice and in Retirement Villages and Senior Living Law in 2017 – 2025.
Victor has been recognised in 2014 – 2025 for his expertise in Government Practice and in Retirement Villages and Senior Living Law in 2017 – 2025.
Booking terms and conditions
Ageing Australia is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles is available here: https://www.oaic.gov.au/
Ageing Australia’s Privacy Policy
Photographs and video footage may be taken during an Ageing Australia event or training session for Ageing Australia promotional purposes including social media, publications or communications. If you do not want your image used, please advise us via writing.
Utilising the contact details provided to Ageing Australia from time to time, the learning and professional development team will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email and we will remove you from our waiting lists and email communications database.
Cancellations, refunds, substitutions and transfers
Ageing Australia’s learning and professional development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the what’s on page.
Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of Ageing Australia, a full refund will be paid, directly to the customer who has made the initial purchase.
A full refund is also available if a participant withdraws from a training session, five or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.
An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.
Payment terms
It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement. All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a tax invoice will be emailed to the person making the booking.
Aligns to the following Final draft strengthened Aged Care Quality Standards (February 2025)
- Standard 1 - The individual
- 1.1 Person-centred care
- 1.2 Dignity, respect and privacy
- 1.3 Choice, independence and quality of life
- 1.4 Transparency and agreements
- 1.1 Person-centred care
- Standard 2 - The organisation
- 2.5 Incident management
- 2.6 Feedback and complaints management
- 2.6a Complaints and feedback management for aged care workers
- 2.6b Complaints and feedback management for individuals
- 2.6a Complaints and feedback management for aged care workers
- 2.5 Incident management
