Leadership and professional development
Leadership programs
Leadership Accelerator Program
For emerging and established aged care leaders who are time poor but want to equip themselves or expand their knowledge, the Ageing Australia leadership accelerator program is the perfect solution.
- Focus on key leadership criteria and skills outlined in the Australian Aged Care Leadership Capability Framework.
- Theoretical learning delivered in an accessible and practical manner.
- Option to ‘pick and pack’ modules tailored to individual needs.
- Learn effective tools and insights for handling crises and competition.
- Care Industry Leadership Capability Assessment (CILCA360) available at an additional cost.
- Register yourself or your leaders for the next intake or arrange an exclusive tailored program for your leadership team.
The leadership accelerator program is available on Ageing Australia’s training calendar throughout the year,
Foundational Leaders Program
Foundational leaders is an ideal introductory program, for leaders who are at the beginning of their journey or who may not have previously undertaken self-directed learning or formal leadership training.
- Complete the Care Industry Leadership Capability Assessment (CILCA360) before starting the program.
- Join a nurturing online learning environment to share experiences and sector challenges.
- Build strong networks that support you, post-program.
- Access individual coaching with experienced sector experts via a booking system.
The foundational leaders program is offered once yearly online and is not available as an exclusive or on-demand.
On-demand and customised offerings
A selection of Ageing Australia’s learning and professional development products are available as on-demand or customised as bespoke options, to support providers to attract, recruit and retain a strong and capable workforce.
Guided by highly respected and experienced facilitators, selected for their areas of expertise, on-demand and customised options provide a confidential setting in which to explore current practice.
Tailored just-in-time professional development opportunities enable organisations to build the capability of their leaders, review, amend and adjust their current policies and procedures, and identify and address areas of concern to meet regulatory and reform expectations.
Options include:
- quality (standards and compliance)
- leadership (executive, clinical, managerial)
- workforce retention (peer support and workforce planning)
- governance (board and clinical)
- care management and funding regulation.
Providers can explore both online and face-to-face delivery options, which are subject to participant numbers and the availability of the facilitator. Added expenses may be incurred to cover flights and accommodation if delivered in a face-to-face modality.
A cross section of our programs
The highly popular leadership accelerator program can be customised to suit organisational needs, including program delivery modality, focused areas of growth capability and incorporate the unpacking of case studies that relate to specific organisational challenges.
The leadership accelerator program has been consistently rated an average of 4.6+ out of 5 stars by hundreds of participants since 2021.
What others say
The comprehensive modules, interactive discussions, team collaboration, hands-on customised workshops, and expert guidance helped boost our leadership training offering significantly. Our people leaders now feel more confident and skilled, thanks to the training and resource toolkit support.
The facilitator led engaging presentations which was positively received by the audience. Highly recommended for anyone looking to upskill and drive excellent leadership results."
Board governance workshops are available on-demand for providers keen to prepare themselves for current and impending changes required of board members. A forensic lens into the expectations of board members under the Revised Quality Standards, once finalised, will ensure organisations are better placed to respond to these changes.
Additionally, the workshop will outline the new responsibilities such as advisory bodies, the oversight expectations of staff qualifications, skills and experience and the suitability of key personnel.
Organisations can add to the set content to customise their program, for both the board, and the executive team. This improves alignment with service provision and reporting to meet organisational compliance.
What others say
The workshop offered a comprehensive overview providing valuable insights for the Board into key areas such as Consumer Engagement, Leadership, Culture and Risk Management.
The facilitator's emphasis on transparency and accountability resonated deeply. The expertise and ability of the facilitator to distil complex policies into accountable insights has equipped the Board with the knowledge needed to navigate the evolving regulatory landscape."
The content was easily received in presentation and style. All who attended felt they had learnt so much."
Embedding a peer support culture workshop and associated implementation framework maximises the leadership capacity and knowledge of the existing workforce, by creating effective supportive relationships between new employees and/or those new to the role and seasoned frontline care workers.
The relationship for matched peer supportees creates confidence to speak openly about how they are settling in, builds connection with other employees, provides clarification of job tasks to rectify any issues within the onboarding period, creating a sense of belonging.
For the matched peer supporters who provide both practical and emotional support, it enables the development of leadership skills and recognition of their contribution to a psychologically safe and inclusive workplace culture.
What others say
This program captures the essence of what a peer support program is and is not, offers strategies for implementation to ensure success for both the peer supporter and peer supportee."
Be prepared – act with confidence to an (ACQSC) unannounced visit (Residential) and preparing for your quality review (home and community care) workshops are available.
Customised for each care setting, these workshops develop providers’ capabilities to conduct their own internal quality assurance activities to self-assess their preparedness for a quality review from the Aged Care Quality and Safety Commission.
Additional support is available from Ageing Australia consultancy to address non-compliances and areas of concern.
What others say
The tips provided were very helpful, and it reassured us that we had most of the requirements covered already, and ensured we completed the remaining actions in preparation for our visit."
Care planning and defensible documentation and care management workshops are customised for specific roles, including managers, clinicians, team leaders, registered nurses and enrolled nurses across service delivery settings.
The workshops include:
- knowledge, processes and tools
- the importance of care principles for person-centred care
- the essential requirement of defensible documentation for client wellbeing, risk mitigation and compliance.
What others say
I was impressed with the knowledge of the facilitator and the format of the online presentation.
Thank you I learned a lot and so have my staff."
Stress Management & Self-Care in times of Change is available on-demand as an offering for organisations committed to enhancing the well-being of staff as they navigate challenging periods of rapid reform and shifting service delivery practices.
High levels of workplace stress and anxiety can lead to an increase in employee absences and attrition.
This practical training equips managers with effective tools and exercises to help them manage stress, prioritise self-care, and support their wellbeing—both professionally and personally.
What others say
Maintaining Connection: Identify social disconnection, types of loneliness and strategies to support older people (CHSP/Home Care)
Maintaining Connection: Identify social disconnection, types of loneliness and strategies to support older people (CHSP/Home Care) highlights the critical link between social isolation, loneliness, and health outcomes.
An on-demand session brings together staff from across CHSP and home care settings to explore the valuable investment and shared responsibility of fostering social connections among older people receiving support at home care.
Participants will also have access to a toolkit of supporting materials and resources for ongoing personal reflection and development.
What others say
It was excellent!
Filled with very practical ideas and information for staff and our agency."
Customer Service and Delivering Excellence will help your organisation to better understand the mindset and key skills that are the hallmarks of great customer service.
You will learn why responsive communication, active listening, cognitive empathy, collaborative trouble-shooting and creative problem-solving are powerful ways to enhance service delivery and boost customer satisfaction.
This training can be customised for your service delivery and will equip your team with practical tips and tools to help you create positive and lasting impressions with your customers and build stronger, more positive customer relationships.
What others say
It’s essential that everyone in your organisation understands and implements a trauma-informed approach.
Adopting a trauma-informed service model ensures the delivery of person-centred care and alignment with the strengthened Aged Care Quality Standards.
Safeguard the wellbeing of both older adults and care workers by equipping your team to identify and respond to triggers effectively, while adhering to professional boundaries and operating within their scope of practice.
An on-demand delivery of Trauma Informed Care ensures teams are working cohesively with a shared understanding and approach.
What others say
Full list of learning and professional development products
Visit our what’s on page to view the full list of Ageing Australia’s learning and professional development products, some of which may also be requested on-demand.
