Member support and advice
At Ageing Australia, we provide our members with expert advice, support, and information on all aspects of aged policy and operations.
With the aged care landscape shifting rapidly, it can be challenging to keep up with the latest developments impacting the sector.
As part of your Ageing Australia membership, you are connected with our expert advisors who are experienced in residential aged care, home and community care, retirement living, seniors housing and NDIS services.
How to get in touch
Please visit the contact us page to get in touch – use the ‘select mailbox’ feature within the ‘contact us’ online form to send your enquiry to the relevant Ageing Australia mailbox.
You can also phone us during business hours on 1300 222 721.
Table of contents
National support
Our nationwide presence enables Ageing Australia to have national consistency with local relevance for members.
Our policy and advocacy team provide responsive thought and policy leadership across all levels of government, while engaging directly with members and stakeholders through various channels.
Members contribute to Ageing Australia’s national advocacy work through various groups and forums, online communities, campaigns and surveys.
Emergency preparedness and planning support
Ageing Australia provides information and resources to assist members with their emergency management plans, including natural disasters and COVID-19 support.
We also advocate to government and the Department of Health and Aged Care on health related issues while providing individual member support and advice through our state offices.
Local member support and advice
Ageing Australia advisors assist members with general and individual advice and can also offer jurisdictional guidance.
Our state and territory managers (based in Melbourne, Sydney, Brisbane, Perth and Adelaide) are often the first point of contact for members as they host local forums, meetings and discussions.
State and territory managers also engage with local government departments and stakeholders on jurisdictional advocacy issues.
Fee-for-service consultancy
Ageing Australia understands the day-to-day challenges faced by providers. Our consultants offer fee-for-service guidance which goes beyond the advisory support included in Ageing Australia membership.
We offer detailed business reviews, workforce capacity building and continuous improvement advice that is centred around culture, leadership, governance, quality and risk management.
We also offer comprehensive employment relations business support to providers, with discounted rates for Ageing Australia members.
