Quality Management System (QMS)
A quality management system built for aged care providers
Stay compliant with current policies, aligned staff and audits under control.
Ageing Australia’s QMS is an online portal with fully customisable policies, processes and templates, plus registers and audits all in one place
Content is aligned to the requirements of the Aged Care Act 2024 and the Aged Care Quality and Safety Standards.
Expert-developed content is regularly updated to keep you aligned with changing regulations and evidenced-based good practice.
The QMS supports residential care, home and community care, retirement living and National Disability Insurance Scheme (NDIS) providers.
Over 280 aged care providers across Australia
More than 400 customisable templates
20 per cent discount for Ageing Australia members
The QMS support is amazing. I get a very quick response.”
Lynne Walsh, Care Manager, Goodwin Village
Table of contents
See why providers choose QMS
The QMS is an easy-to-use system. It guides us right through all the compliance that we need to have.
Leah Foster, Cobden Health and QMS user
Hear how QMS has helped providers improve consistency, manage policies centrally and stay supported as standards change.
Book a free demonstration
We’ll walk you through the system, answer your questions and show you how QMS can support your team day to day.
How QMS can help your organisation
Simplify
Manage quality and compliance easier
Strengthen
Access policies and processes developed by experts
Streamline
Give staff easy access anywhere, anytime
Standardise
Manage documents and policies with in-built version and access controls
Optimise
Track incidents and continuous improvement actions
Assure
Strengthen audit readiness
Key features
- 400+ customisable templates
Template and resource suites for residential care, home care, retirement living and disability services – with the flexibility to personalise and add your own content. - Targeted audits
Schedule, allocate and monitor audits using tools focused on high-risk areas and practice validation. - Incident and improvement register
Report and track incidents, complaints, feedback and improvement actions in one place. - Mobile phone application
Give staff access to guidance and reporting when and where they need it. - Required reading
Assign applicable content to staff and track their read acknowledgements.
- Content updates
Stay up to date with new and changing requirements with recommended updates. - Ongoing support and training
24/7 Support Portal access, regular group training schedule and one-on-one customer support with our Australian-based team. - Work instructions
Standardise procedures across teams, services and care instances with personalised work instructions to provide clearer direction to staff. - Coming soon
Custom registers
The biggest benefit of having QMS at Kellock Lodge is staying relevant and within compliance.”
Tania Hunter, CEO, Kellock Lodge
FAQs
Can we tailor QMS to our organisation?
Yes, the content is intended to be personalised to the specific practices of your organisation.
The templates are fully customisable, so you can edit content to reflect your systems and ways of working. In-build version control means your staff will always access the most current content.
Will this help with re-registration audits?
Yes. QMS supports the consistent practice and provides the accessible guidance for staff that assessors look for.
The audit tools help your team identify and address gaps early and the Improvements Register can be used to track and evidence continuous improvement.
Do you support multisite providers?
Yes. QMS can be set up with business units so you can organise and restrict content and registers as needed.
What does implementation involve?
QMS includes guided setup covering configuration, document personalisation, administrator training and support to plan your staff onboarding.
Most providers are up and running quickly.
How is the QMS priced?
The QMS is offered as an annual subscription with a discount for members and additional discount for providers in rural and remote areas.
The fees are scaled according to your size and the modules sought.
What does ongoing support look like?
All training for system administrators and content updates is included.
Our Australian-based team is available to provided 1:1 support as needed and to ensure your organisation gets the most out of the QMS.
Tailored to your organisation
I find being able to use the templates and then being able to amend them to our needs is really effective…[QMS] is really helpful and a timesaver. The structure of it is plain English and easy to read.”
Kylie Johnson, Living Choice Home Care and QMS user
Learn how Living Choice Home Care adapts QMS templates and resources to support the way their organisation operates.
Get started
- Discovery – We discuss your needs and provide an obligation-free demonstration of the system and modules that fit your service.
- Trial – You can access our free trial site to get more familiar with the functions and layout of the system.
- Deployment – We set up your new site with your chosen modules and settings.
- Onboarding – We provide administrator training, setup guides and ongoing support to help you configure your system.
- Personalise – Tailor content to align with how your organisation operates.
- Operate – Use policies, processes, templates, registers and audits to guide and check best practice.
- Evolve – Receive content updates as regulations and practice requirements change.
The QMS gives us a ready-made set to work on, which we can then modify and adapt.”
Denis Jones, Director Aged Care and Community Services, Indochinese Elderly Refugees Association
Book a free demo with Sami and he’ll walk you through how QMS can fit your team, your service model and your priorities.
