Consultancy
Consultancy services
Consultancy helps you to build capacity through coaching and mentoring, as well as offering adaptable advice to ensure sustainable business improvements.
We provide professional, evidence-backed guidance to support aged care providers deliver safe and high-quality care that older people can trust.
This expert Ageing Australia team has the capability to provide a range of consultancy services from a detailed review of business operating models to providing continuous improvement advice centred around culture, leadership, governance, quality and risk management and building a capable workforce.
We understand the day-to-day challenges faced by providers and the impact this has on frontline operations and partner with you to develop practical solutions.
Our team offers tailored fee-for-service consultancy services that is highly responsive to emerging issues and trends and the changing needs of providers in a fast-paced environment.
Discounted rates for Ageing Australia members
Want to know how our consultancy team can support you?
Give us a call on 1300 222 721 during business hours or send an email at .
Meet the team
Barbara Leadbetter
Her expertise includes policy, risk, incident and complaints management. She excels at building consumer and quality advisory committees and translating complex regulatory requirements into practical, effective systems.
Mardi Erasmus
A former facility and clinical manager, Mardi delivers targeted training, resource kits, and audit frameworks, integrating digital and AI tools to streamline systems. She is known for her practical, supportive and person-centred approach.
Loula Koutrodimos
Loula is a CPA qualified former CEO/CFO with experience in service commissioning, board leadership, clinical governance, risk, IT system integration, workforce design and training. Loula is values-based, evidence-driven and person-centred.
Manavi Mendis O'Brien
She has led successful national audits, developed governance frameworks, implemented systems and managed change transitions. Manavi partners with organisations to enhance service delivery, workforce capability and audit readiness. She is recognised for her results-driven and collaborative approach, helping providers build robust, person-centred systems that achieve meaningful outcomes.’
Anna Sterken
Anna brings deep expertise in Support at Home transition, clinical governance, SIRS and continuous improvement. She has successfully delivered large‑scale service integration projects, managing teams of 300+ and budgets exceeding $25M. Known for a grounded, collaborative approach, Anna partners with providers to build sustainable, person‑centred solutions that strengthen quality, safety and client outcomes.
Some of the ways we can support you through our consultancy services
quality review
Our independent external review and gap analysis against the Aged Care Quality Standards demonstrates assurance and supports your leaders to optimise performance and prioritise continuous improvement actions. In the case of adverse compliance outcomes, we can assist you to navigate and respond to the identified issues and provide guidance to drive systemic improvements.
Support at Home Business Model Review
An assessment of your current business model and internal systems including workforce and pricing will ensure you remain sustainable under Support at Home funding and optimise the opportunities this presents.
Care Minutes System Review
A review of your rostering, policies, position descriptions, resident mix and reporting processes will ensure you are achieving targets, maximising financial outcomes by reducing the reliance on agency staff and prepared for the Care Minutes Performance Statement audit.
Governance and Leadership Development
We provide bespoke training and support to build director and leadership capability. This focuses on ensuring knowledge and systems drive good corporate and care governance and a positive workplace culture that embeds continuous improvement. Our coaching and mentoring approach supports the development of leaders based on strong relationships and sharing of skills and knowledge that enable learnings from formal training to be transferred to the workplace.
Clinical Systems Review
We have extensive experience in developing robust care governance frameworks based on quality and risk management including the timely identification and response to incidents and complaints. This can be paired with a review of your care management software to ensure configuration enables compliance in line with the framework.
