Be Prepared – act with confidence to an Aged Care Quality and Safety Commission (ACQSC) visit – for residential providers
Be Prepared – act with confidence to an Aged Care Quality and Safety Commission (ACQSC) visit – for residential providers
- State or territory ACT, NSW, NT, QLD, SA, TAS, VIC, WA
- Type of program Online, Workshop
- Sector relevance Residential aged care
- Topic relevance Aged care reform, Leadership and management, Safety, quality and compliance
Workshop overview
An Aged Care Quality and Safety Commission (ACQSC) audit visit can bring a level of anxiety and concern to those in residential leadership roles. With the strengthened Aged Care Quality Standards, Aged Care Act 2024 and evolving regulatory expectations, preparation is no longer just about documentation; it’s about demonstrating culture, capability, and consistent high quality of safe care. This workshop is designed to assist leaders to move from reactive compliance to confident readiness.
We will unpack the registration process and what the ACQSC looks for in practice – from governance and clinical oversight to workforce capability and consumer outcomes. We’ll consider the ACQSC’s current Sector Performance Report to gain insights on the trending areas of focus and common non compliances. Additionally, we’ll explore the importance of Resident Experience Surveys in the auditing process and how to embed continuous feedback into everyday practice.
The session will step through what to expect across each day of an on-site assessment, so you and your workforce feel prepared. Engage in a real-world audit scenario to learn practical strategies to prepare your service environment and staff so they feel calm and capable to respond confidently and transparently with auditors.
Who should attend?
Board members, CEOs, directors of nursing, facility managers, clinical and care managers, quality managers and coordinators, registered nurses in a residential setting.
The outcomes are:
- Gain clarity of the registration and assessment process undertaken by the ACQSC.
- Interpret the strengthened Aged Care Quality Standards and identify key compliance and quality risks for residential services.
- Greater understanding of what the ACQSC looks for during an on-site assessment, including evidence of governance, clinical care, workforce capability and consumer engagement.
- Recognise the purpose and opportunity of the Resident Experience Survey and identify strategies to strengthen resident feedback systems.
- Develop a practical preparation plan that supports staff confidence, clear communication, and effective engagement with auditors.
Date: 14 April 2026
Time: 1-3pm AEST
Ageing Australia member price
1–2 people: $299 incl. GST each
3–10 people: $269.10 incl. GST each
Non member price
$478 incl. GST each
Note – Registration is one ticket per participant and all participants are required to access training on individual devices.
For group bookings of 11 or greater please contact the Learning and Professional Development team at .
Who is facilitating?
Sally Gates
Sally Gates is a healthcare professional with a rich and varied background. Once becoming a RN, she worked in diverse settings such as public hospitals, community health centres and aged care facilities. Her passion for diabetes education led her to become a Diabetes Educator, making a positive impact on patients’ lives. Sally was a Facility Manager for a medium sized not-for-profit Provider for several years. She is currently pursuing a Juris Doctor at Deakin University to blend healthcare and legal insights. Beyond her professional endeavours, Sally actively contributes to her community.
Testimonial
“The information that was received from the training session, was spot on. The tips provided were very helpful, and it reassured us that we had most of the requirements covered already, and ensured we completed the remaining actions in preparation for our visit.”
“I really enjoyed the training and thought it was perfectly targeted to meet my needs. Thoroughly recommend it.”
“This is great workshop to help our facility to prepare for accreditation and spot-checks in a professional manner.”
Booking terms and conditions
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Utilising the contact details provided to Ageing Australia from time to time, the learning and professional development team will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email and we will remove you from our waiting lists and email communications database.
Cancellations, refunds, substitutions and transfers
Ageing Australia’s learning and professional development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the what’s on page.
Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of Ageing Australia, a full refund will be paid, directly to the customer who has made the initial purchase.
A full refund is also available if a participant withdraws from a training session, five or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.
An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.
Payment terms
It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement. All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a tax invoice will be emailed to the person making the booking.
Aligns to the following strengthened Aged Care Quality Standards
- Standard 1 - The individual
- Standard 2 - The organisation
- Standard 3 - Care and services
- Standard 4 - The environment
- Standard 5 - Clinical care
- Standard 6 - Food and nutrition
- Standard 7 - The residential community
