Be Prepared – act with confidence to an Aged Care Quality and Safety Commission (ACQSC) visit
Be Prepared – act with confidence to an Aged Care Quality and Safety Commission (ACQSC) visit
- State or territory ACT, NSW, NT, QLD, SA, TAS, VIC, WA
- Type of program Online, Workshop
- Sector relevance Residential aged care
- Topic relevance Aged care reform, Leadership and management, Safety, quality and compliance
Workshop overview
Applying contemporary insights to regulatory compliance strategy and rules used by ACQSC is essential for approved providers to respond effectively and appropriately to commission functions such as assessment contacts, etc. Anecdotal evidence suggests providers are often left frustrated and surprised with ACQSC assessment activities when things go wrong and not according to past patterns.
Sector performance data published quarterly by ACQSC indicates an increase to non-compliances in various standards and requirements. This training session is designed to inform how prior preparation and readiness influences assessment methodology and conclusions accreditation outcome.
Participate in a real-life simulation case study to assist your organisation with preparedness and readiness training, prior to, during and post assessment contact visits. Receive practical tips, network with others and secure quality compliance mentoring opportunities.
This training session is designed to inform how preparedness and readiness influences meeting compliance against the Accreditation Standards and how to engage and respond to undesirable findings by the assessors in the pursuit of achieving full accreditation.
Who should attend?
Board members, CEOs, directors of nursing, facility managers, clinical and care managers, quality managers and coordinators, registered nurses.
The outcomes are:
- understanding changes to regulatory strategy and risk profiling approach by ACQSC assessors
- identify deviations to regulatory rules and demonstrate confidence in preparedness to respond
- know how totality of evidence applied to identified risks, remaining transparent and accountable to consumer outcomes leads to a strong compliance defence position
- participate in a simulated case study of ACQSC assessment—learn practical tips from an assessor perspective
- how to manage disputes with assessor findings and support win-win outcomes.
Date: 23 February 2026
Time: 11am - 1pm AEDT
Ageing Australia member price
1–2 people: $299 incl. GST each
3–10 people: $269.10 incl. GST each
Additional member discounts may apply for groups of 11 and greater.
Non member price
$478 incl. GST each
Note – Registration is one ticket per participant and all participants are required to access training on individual devices.
Who is facilitating?
Sally Gates
Sally Gates is a healthcare professional with a rich and varied background. Once becoming a RN, she worked in diverse settings such as public hospitals, community health centres and aged care facilities. Her passion for diabetes education led her to become a Diabetes Educator, making a positive impact on patients’ lives. Sally was a Facility Manager for a medium sized not-for-profit Provider for several years. She is currently pursuing a Juris Doctor at Deakin University to blend healthcare and legal insights. Beyond her professional endeavours, Sally actively contributes to her community.
Testimonial
“The information that was received from the training session, was spot on. The tips provided were very helpful, and it reassured us that we had most of the requirements covered already, and ensured we completed the remaining actions in preparation for our visit.”
“I really enjoyed the training and thought it was perfectly targeted to meet my needs. Thoroughly recommend it.”
“This is great workshop to help our facility to prepare for accreditation and spot-checks in a professional manner.”
Booking terms and conditions
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Cancellations, refunds, substitutions and transfers
Ageing Australia’s learning and professional development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the what’s on page.
Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of Ageing Australia, a full refund will be paid, directly to the customer who has made the initial purchase.
A full refund is also available if a participant withdraws from a training session, five or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.
An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.
Payment terms
It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement. All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a tax invoice will be emailed to the person making the booking.
Aligns to the following strengthened Aged Care Quality Standards
- Standard 1 - The individual
- Standard 2 - The organisation
- Standard 3 - Care and services
- Standard 4 - The environment
- Standard 5 - Clinical care
- Standard 6 - Food and nutrition
- Standard 7 - The residential community
