Embedding a Peer Support Culture
Embedding a Peer Support Culture
- State or territory ACT, NSW, NT, QLD, SA, TAS, VIC, WA
- Type of program Online, Workshop
- Sector relevance Residential aged care, Home and community care, Retirement living and seniors housing
- Topic relevance Workforce relations, Leadership and management, Customer service, Mentoring and coaching
Workshop overview
Embedding a Peer Support Culture is designed to empower staff who are assigned a peer support role, often known as a ‘buddy’. The shift in terminology from buddy to peer support is to engender a collective responsibility as peers to support each other while still assigning an individual to act in the lead role.
Implementing a Peer Support program is an investment into your workforce, as employees who feel valued and supported are more likely to remain in their roles, leading to improved workforce retention rates. It is particularly important when onboarding new employees to reduce stress which can occur when commencing a new job or undertaking a new role within an organisation.
The three-and-a-half-hour workshop explores the roles of all parties in the equation, both individuals and the organisation. It offers strategies for effective communication, giving and receiving feedback and a greater understanding of how as individuals we learn and receive information.
It explores the expectations of the peer support role and guides participants with practical skills and knowledge, to develop an effective and productive peer support relationship and operating structure within their workplace.
Topics covered in the workshops include:
- effective coaching relationships
- qualities of an effective peer
- a coaching approach to communication
- giving effective workplace instructions
- cross cultural communication
- giving feedback to new staff
- sharing feedback with your mentors.
Who should attend?
This workshop is ideal for any workers in the aged care sector who support new employees and trainees as they transition into the workplace and human resource staff or managers responsible for implementing a peer support program in their organisation.
The outcomes are:
- understand the roles, responsibilities and boundaries of being a workplace peer
- recognise how individual learning style preferences can be utilised to advance knowledge and develop confidence in task applications
- understand how effective communication can build relationships of trust and respect
- increase your ability to manage difficult situations with confidence, clarity and calmness
- develop strategies to deal with the expression of difficult emotions in others.
Date: TBC
Time:
Ageing Australia member price
1-2 people: $289 incl. GST each
3-10 people: $260 incl. GST each
Additional member discounts may apply for groups of 11 and greater.
Non member price
$462.00 incl. GST each
Note – Registration is one ticket per participant and all participants are required to access training on individual devices.
Who is facilitating?
Maria-Jane (MJ) Satterthwaite
Founding Scope Vision in 1997, MJ’s curiosity about what drives people and businesses to achieve success has been the passion recognised in her award-winning business. The drive to continue to embrace lifelong learning has been her key to success. Holding a Bachelor of Commerce, with an accounting major, a Post Graduate Diploma of Education (Training and Development), and 15 Vocational Education and Training qualifications in leadership, management, marketing, hospitality and work health and safety, demonstrates MJ’s commitment to the values she believes in.
MJ has designed, developed and delivered initiatives to support organisations to manage and grow talent. Over three decades MJ has customised and developed talent management initiatives for Grill’d, Australian Venue Co., Australia Post, Coles Liquor, The Coffee Club, Australian Leisure and Hospitality Group, TSA, Commonwealth Bank, Clinical Labs, Department of Housing, Department of Transport, Royal Perth Hospital, the Center for Cerebral Palsy, Air Services Australia, Automotive Holdings Group, AMCAP/ Covs, Western Australian Cricket Association, Fulton Hogan, Western Power, Marra Worra Worra just to name a few!
Testimonial
“This is an excellent course, the knowledge will be very useful in my job.”
“The session was informative and encouraging to put the training in place in my work environment.”
“The session encouraged the discussion of different points of view which allowed you to look at things from others points of view.”
“This session was beneficial to my job. It will help me relate to people in new and useful ways.
I like the idea that this has given me a different approach when communicating with my peers and has enhanced my abilities to handle situations that may occur in the future. The trainer was knowledgeable and helpful. This training was exactly what I needed to refresh my skills. Highly recommended.”
“As the organisation I work with is looking to implement a traineeship program, we felt it was important to ensure we set the trainees up for success by having a peer support network. The Program captures the essence of what a peer support program is and is not and offers tips on what to implement to ensure success for both the learner and the ‘buddy’. I enjoyed the session and found the content useful for our situation.”
“Very clear and knowledgeable Facilitator. Learned a lot of handy tips and will use what I’ve learned and pass it in to others.”
Booking terms and conditions
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Ageing Australia’s Privacy Policy
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Cancellations, refunds, substitutions and transfers
Ageing Australia’s learning and professional development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the what’s on page.
Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of Ageing Australia, a full refund will be paid, directly to the customer who has made the initial purchase.
A full refund is also available if a participant withdraws from a training session, five or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.
An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.
Payment terms
It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement. All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a tax invoice will be emailed to the person making the booking.
Aligns to the following Final draft strengthened Aged Care Quality Standards (February 2025)
- Standard 2 - The organisation
- 2.8 Workforce planning
- 2.8 Workforce planning
