Leadership Accelerator Program – Module 4 – Confident conversations
Leadership Accelerator Program – Module 4 – Confident conversations
- State or territory ACT, NSW, NT, QLD, SA, TAS, VIC, WA
- Type of program Online, Program
- Sector relevance Residential aged care, Home and community care, Retirement living and seniors housing
- Topic relevance Workforce relations, Leadership and management, Mentoring and coaching
Module overview
The Leadership Accelerator Program is ideal for new and emerging leaders who want to grow their professional leadership capability quickly, simply, and practically. It’s also a great way for seasoned professionals to refresh their leadership skill capabilities and update their leadership toolkit. The program is designed to cultivate key leadership criteria and skills and mapped against the Australian Aged Care Leadership Capability Framework (ACLCF).
Each module is delivered as a two-hour interactive workshop. Participants will also have access to a toolkit of supporting materials and resources for ongoing personal reflection and development.
For more information on the complete program click here
Module 4 – Confident conversations
Great leaders know how to have courageous conversations. They know that open, transparent dialogue is a powerful problem-solving resource and a great way to grow confident, high-performing teams. Given high levels of volatility, uncertainty and ambiguity in the aged care sector, the need for confident, positive and practical communication has never been more vital.
In this module, you’ll discover how courageous conversations save you time, money and energy, and help you build trust through genuine, open communication. You’ll find simple ways to master the art and heart of authentic feedback and grow your circle of influence.
You will walk away with practical tips and tools about how to:
- confront complex issues with confidence and skill
- maintain psychological safety and open up space for important conversations
- enrich relationships through honest, respectful discussion
- use a simple framework for feedback conversations
- know when to course-correct, when to coach and when to cheer people on
- encourage people to discover and take ownership for their own development path
- conclude feedback conversations with accountable action plans
- reduce stress and stay calm under pressure
- use curiosity to adapt and find new solutions
- use creativity and humour to maintain perspective, flexibility and wellbeing.
Who should attend?
The Australian Aged Care Leadership Capability Framework identifies three broad levels of leadership (see below). This leadership accelerator program is specifically designed to meet the needs of current and aspiring leaders in levels three and two. Level one leaders may also find the series a valuable refresher.
Level 3
Often referred to as ‘front line’ or ‘first line’ managers, level 3 leaders are likely to be responsible for the activities of a team on a part-time or full-time basis. In an Aged Care context, depending on the size of the organisation and the services provided, these people may often be care coordinators, service coordinators, registered nurses or team managers.
Level 2
As mid-level leaders or middle management, level 2 leaders are commonly responsible for multiple teams or an entire service/function. According to organisational size and function, these leaders are likely to occupy positions as director of nursing, care manager, facility manager, hotel services manager, quality manager, human resources manager and so on.
Level 1
Level 1 leaders are those with strategic and cultural responsibility for an entire organisation or division. Level 1 leaders will often play a role in influencing community and/or stakeholders beyond their organisation. In small to medium-sized organisations this is likely to be the CEO. In medium to large-sized organisations level 1 leaders may include general/executive/senior managers and department heads.
Date: 7 August 2025
Time: 2-4pm AEST
Ageing Australia members
$300 incl. GST each
Non members
$349 incl. GST each
Note – Registration is one ticket per participant and all participants are required to access training on individual devices.
Date: 8 October 2025
Time: 11am-1pm AEDT
Ageing Australia members
$300 incl. GST each
Non members
$349 incl. GST each
Note – Registration is one ticket per participant and all participants are required to access training on individual devices.
Who is facilitating?
Bruce Williams
Bruce Williams loves to help people understand how other people tick so they can work together with less stress and more “yes!” with a focus on leadership, communication and team dynamics,
Bruce has been delivering adult education, coaching and professional development programs for over four decades. He is an accomplished speaker and facilitator with an engaging and humorous presentation style.
In addition to managing his own business, Bruce is Judging Chair for the Sunshine Coast Business Awards and a part-time academic with the University of the Sunshine Coast.
He is founder and spokesperson for the USC Starfish Program raising funds to support low SES students in higher education. Bruce also mentors young entrepreneurs in The DeLorean Project and Generation Innovation.
Booking terms and conditions
Ageing Australia is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles is available here: https://www.oaic.gov.au/
Ageing Australia’s Privacy Policy
Photographs and video footage may be taken during an Ageing Australia event or training session for Ageing Australia promotional purposes including social media, publications or communications. If you do not want your image used, please advise us via writing.
Utilising the contact details provided to Ageing Australia from time to time, the learning and professional development team will send out information on upcoming training opportunities in a direct electronic message. If you do not wish to receive this information and prefer to ‘opt out’ – email and we will remove you from our waiting lists and email communications database.
Cancellations, refunds, substitutions and transfers
Ageing Australia’s learning and professional development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the what’s on page.
Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of Ageing Australia, a full refund will be paid, directly to the customer who has made the initial purchase.
A full refund is also available if a participant withdraws from a training session, five or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.
An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.
Payment terms
It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement. All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a tax invoice will be emailed to the person making the booking.
