Enhancing Customer Service in Retirement Living
Sep15
This workshop delves into practical conflict management skills, the art of receiving feedback, and how to leverage emotional intelligence.
This workshop delves into practical conflict management skills, the art of receiving feedback, and how to leverage emotional intelligence.
Psychological safety is a shared belief among team members that they can take interpersonal risks without fear of negative consequences.
Gain an understanding of restrictive practices, their implications, and the importance of person-centred care in home care settings.
The trauma informed care workshop is specifically tailored to empower the CHSP and home care workforce.
This workshop offers valuable insights into dementia’s various facets.
Designed to support providers to explore the proposed changes and effects on aged care service delivery.
Customer service and delivering excellence will help you better understand the mindset and key skills that are the hallmarks of great customer service.
This interactive workshop explores the Inclusions & Exclusions Framework, unpacks examples across the domains, and offers a Q&A session addressing specific questions.
Care management is a mandatory service for older people receiving government subsidised home care services, however it is evolving.
Meaningful connection is a vital component to enable older people to maintain optimal health and a greater sense of wellbeing.