Customer Service and Delivering Excellence
May13
Customer service and delivering excellence will help you to better understand the mindset and key skills that are the hallmarks of great customer service.
Customer service and delivering excellence will help you to better understand the mindset and key skills that are the hallmarks of great customer service.
This interactive workshop explores the Inclusions & Exclusions Framework, unpacks examples across the domains, and offers a Q&A session addressing specific questions.
Care management is a mandatory service for older people receiving government subsidised home care services, however it is evolving.
Meaningful connection is a vital component to enable older people to maintain optimal health and a greater sense of wellbeing.
Embedding a peer support culture is designed to empower staff who are assigned a peer support role, often known as a ‘buddy’.
This interactive workshop is designed to support the aged care workforce delivering CHSP services and delivering care in home and community settings.
This workshop series will provide a thorough understanding of conflict dynamics to increase confidence to apply practical strategies and tools.
The ability to document and effectively communicate care delivery needs, supports consistent and quality care.
Mental health and hoarding is an issue addressed in the development of a new aged care system.
Applying dignity of risk principles to the provision of care for older people, is essential in the delivery of person-centred care.
Ageing Australia acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to land, sea, waters and community.
We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.