Pathway through Transition Information Hub
This hub brings together key resources to support aged care providers as they prepare for the transition to the Aged Care Act 2024 and the Support at Home program, commencing on 1 November 2025.
Dedicated member support
Member and sector support
Dedicated member support
An Ageing Australia membership allows you, your team and your organisation access to member support, tailored services, sector-leading initiatives and expertise.
To enquire about becoming an Ageing Australia member please visit the join us page.
If you are already a member, we encourage you to take advantage of the many ways you can maximise your membership.
Pathway through Transition member support and advice
We’re with you every step of the way.
To strengthen our member support and ensure critical transition-related issues are escalated promptly, we’ve established a dedicated Transition Response Team.
From 31 October 2025, and until further notice, please direct all transition and general member enquiries and requests for assistance to:
CaRE member communities of practice
These communities offer a space for members to access tailored resources, connect, support each other, ask questions and share experiences during the transition.
While CaRE moderation is limited at this time, important resources and updates will continue to be shared on critical matters.
Daily sector updates member community
Featuring the latest sector developments, updates and transition resources from the Department and agencies.
Pathway through transition member community
Featuring practical tools, checklists and tailored guidance to support your organisation in aged care reform.
State and territory member communities – ACT/NSW, SA, VIC, TAS, QLD and WA/NT.
Featuring local member engagement opportunities, news and information.
Service-specific communities
CHSP, home and community care, residential care, retirement living and seniors housing.
Pathway through Transition member support and advice
Ageing Australia® Compliance Hub Lite
Ageing Australia members have free access to modules for the Strengthened Aged Care Quality Standards.
Track compliance, identify gaps and package evidence for audit – at no cost.
News and communications
Tailored communications on transition advocacy, issues and opportunities that matter most to you.
Groups, meetings and forums
Ageing Australia member councils, groups and forums deliver guidance, gather feedback, test advocacy, strengthen national and state services, and foster networking, collaboration, ideas exchange and support through transition.
Chat & Connect: Let's discuss Support at Home
Chat & Connect are free, fortnightly sessions offering expert guidance, updates and interactive discussion on home care and CHSP topics, tailored to members’ needs and interests.
Member and sector support
Ageing Australia has compiled a central repository of key resources from the department, the commission, government and other relevant agencies.
These materials are designed to support you and your teams in understanding the new Aged Care Act and Support at Home reforms – helping you stay informed and better prepared for the transition.
Additional business support
Quality Management System
Compliance Hub
Tailored consultancy
Leadership and professional development
Workplace relations
Conferences and events
Access Ageing Australia associate services
Our associate partner directory allows members to search and access the details of over 300 associate partners, and find the support services that fulfil your business requirements.
For providers
Assistance with the new Aged Care Act including training.
Assistance with Support at Home including training.
Assistance with consumer discussions.
For consumers
Recent media releases
Agency contacts
1800 195 206
Claims and payments (including supplements)
8am–5pm Monday to Friday
Closed public holidays
My Aged Care Contact Centre
1800 836 799
Provider & Assessor Helpline
8am–8pm Monday to Friday | 10am–2pm Saturdays
Closed Sundays and public holidays
1800 951 822
9am–5pm Monday to Friday
Closed public holidays
__________
Serious Incident Response Scheme (SIRS) Hotline
1800 081 549
8am–5pm local time, daily across the holiday period
Expert transition-related member support and advice
Access tailored transition resources
Stay informed and updated.
Connect with peers
Ask questions and share experiences during the transition.
Navigate the Aged Care Standards with confidence
Tailored consultancy
Deliver safe and high-quality care that older people can trust.
Stay up-to-date with the latest in sector information
Let one of our 300+ associates give you a little extra hand
Learn, adapt and transition
through our events and professional development programs.