Managing Conflicts bootcamp session
Managing Conflicts bootcamp session
- State or territory ACT, NSW, NT, QLD, SA, TAS, VIC, WA
- Type of program Online, Bootcamp
- Sector relevance Residential aged care, Home and community care, Retirement living and seniors housing, CHSP providers
- Topic relevance Workforce capability, Leadership and management
Webinar overview
Conflict can be challenging and exhausting, and it is human nature to avoid it. Doing so however, has detrimental outcomes for your team both in lack of resolution and increased stress. In this session you’ll learn fundamental strategies that enable workers to reduce stress, resolve conflict, and communicate with confidence and clarity; you’ll explore tips to communicate calmly and show empathy for concerns while keeping things professional. This includes how to de-escalate and reduce tension, work together on solutions, set boundaries, and when to ask for extra support.
Who should attend?
This session is ideal for all aged care workers
The outcomes are:
- How to stay calm – before, during and after
- How to de-escalate tension
- How to validate emotions and clarify expectations
- Better understand the causes and contexts of conflict
Want to get a head start on your leadership goals for 2026? Check out all four, Bruce Williams-led bootcamps sessions in our summer series:
Date: 28 January 2026 - CANCELLED
Time: 11.30am-12.15pm AEDT
Ageing Australia members
$75 incl. GST each
Non members
$99 incl. GST each
Note – Registration is one ticket per participant and all participants are required to access training on individual devices.
Who is facilitating?
Bruce Williams
Bruce Williams is a training specialist, consultant and former university lecturer who has spent more than four decades helping leaders and teams work together with less stress and more “Yes!”. Drawing on a long career in leadership development, communication, and studying human behaviour, he blends practical tools with sharp insight and a healthy dose of humour to make complex people issues easier to navigate. Bruce has designed and delivered leadership programs, workshops and coaching across multiple sectors – aged and community care, law, finance, allied health, education, government, manufacturing, construction, and social enterprise. Whether he is speaking to newly appointed leaders or seasoned executives, Bruce’s sessions are engaging, practical and refreshingly no‑fluff – helping managers understand how other people tick so they can build productive, resilient, human‑centred cultures together.
