Resources specifically for consumers
Resources specifically for consumers
On this page you will find tailored guidance and materials to assist consumers in having informed, respectful and supportive conversations with providers, families and carers about the changes introduced through the Aged Care Act 2024, commencing 1 November 2025.
Resources are presented in a table format for ease of reference. The source of each resource is listed on the left-hand side, and each link directs you to the original publisher’s website for the most current information.
Please note that Ageing Australia does not own the content on external websites. This page is designed to help you quickly navigate to the relevant materials to support your transition to the new Act. Please notify us of any changes or new resources.
Department of Health, Disability and Ageing
This resource table contains content sourced from and owned by the Department of Health, Disability and Ageing, as published on their website at the time of writing.
| Publication date | Resource name | About this resource | Futher details |
|---|---|---|---|
| July 2024 | The booklet is aimed at older people and their families and carers. It contains information about the changes to aged care and how these changes will improve aged care in Australia now and into the future. | Brochure | |
| 28 November 2024 | Support at Home program – Booklet for older people, families and carers | This booklet is aimed at older people and their families and carers. It contains information about the Support at Home program. | Fact sheet |
| 28 November 2024 | This booklet is aimed at older Aboriginal and Torres Strait Islander people and their families and carers. It contains information about the Support at Home program. | Fact sheet | |
| 12 September 2024 | This fact sheet provides a summary of the Support at Home program that will commence 1 July 2025. It also outlines the contributions participants in the program will pay. | Fact sheet | |
| 24 March 2025 | Consumer protections for Support at Home prices – fact sheet for providers | This fact sheet outlines guidance for providers on the consumer protections in place to ensure Support at Home prices are reasonable and transparent. | Fact sheet |
| 30 April 2025 | Letter to older people approved for Home Care Packages before 12 September 2024 | A copy of the letter sent to older people approved for a Home Care Package before 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025. | Letter |
| 30 April 2025 | Letter to older people approved for Home Care Packages after 12 September 2024 | A copy of the letter sent to older people approved for a Home Care Package after 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025. | Letter |
| 29 April 2025 | Checklist for HCP care recipients transitioning to Support at Home | This resource outlines the steps that Home Care Package care recipients can take to prepare for their transition to the Support at Home program from 1 July 2025. | Fact sheet |
| 24 April 2025 | Find a suitable advocate for your own situation. | Fact sheet |
| Publication date | Webinar title | About this webinar | Presenters |
|---|---|---|---|
| 23 September 2024 | This webinar gave aged care providers and older people, families and carers an update on the Support at Home program. |
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| 26 September 2024 | Support at Home program questions and answers session – Older people, families and carers | This targeted questions and answers session provided an opportunity to ask us questions about the Support at Home program and transition. |
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| 15 April 2025 | Support at Home program update for older people, families and carers – Webinar video | This webinar gave older people, families and carers an update on the Support at Home program, including information for existing care recipients transitioning into Support at Home from 1 July 2025. |
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| My Aged Care | Overview | Topics/Resources |
|---|---|---|
The page provides an overview of how the Australian Government is working to make aged care better for older people, their families and carers. It explains that the changes aim to ensure people have more choice and control, fairer access to services, clearer information and stronger safeguards. The page highlights how these improvements will support older people to live independently and receive care that meets their needs and preferences. | Key topics such as
It also explains new measures for monitoring service quality, including:
| |
This page outlines the program's objectives, such as enhancing in-home care services to support older Australians in living independently. The page details key features, including:
It also offers guidance for current Home Care Package recipients on transitioning to the new program. | These resources comprise of:
|
Other sources
All content in this resource table is sourced from and owned by the respective contributors and is accurate at the time of writing.
| Resource origin | Resource name | About the resource | Further details |
|---|---|---|---|
| Older Person’s Advocacy Network (OPAN) | Webinar recording – What the new Aged Care Act will mean for you (This webinar was held on Tuesday 25 February 2025 with various resources listed following the webinar). | Where we will take you through a summary of the new Aged Care Act rollout. This is the first in a series providing information and insight into the changes to the act and how it will affect you. | Panellists included:
Hosted by Craig Gear |
| Older Person’s Advocacy Network (OPAN) | Webinar recording – Statement of Rights (This webinar was held on Wednesday 26 March 2025 with various resources listed following the webinar). | This panel discussed the Statement of Rights as part of an ongoing series to help you understand the changes under the new Aged Care Act. The Statement of Rights is an important part of the new Act explaining what rights older people have when accessing aged care services. We work through what the Statement of Rights means for you and how it gives you the right to:
| Panellists include:
Hosted by Craig Gear |
| Older Person’s Advocacy Network (OPAN) | Webinar recording – Supported decision-making (This webinar was held on Tuesday 29 April 2025 with various resources listed following the webinar). | Everyone has the right to make decisions about their life and aged care. The new Aged Care Act enshrines older people’s right to make decisions about the care and services they receive and the risks they are willing to take in legislation. | Panellists include:
Hosted by Kyle Olsen |
