Resources to assist providers with the Support at Home Program
Resources to assist providers with the Support at Home Program
On this page you will find a collection of resources as developed by Ageing Australia and other relevant sources to help providers navigate the Support at Home program, a key element of the Aged Care Act 2024, effective from 1 November 2025.
Resources are presented in a table format for ease of reference. The source of each resource is listed on the left-hand side, and each link directs you to the original publisher’s website for the most current information.
Please note that Ageing Australia does not own the content on external websites. This page is designed to help you quickly navigate to the relevant materials to support your transition to the new Act. Please notify us of any changes or new resources.
Ageing Australia
Member resources
Member resources – action plans, checklists and fact sheets
Members gain access to exclusive practical tools, checklists and tailored guidance to support your organisation in meeting the rules and regulations of the new Aged Care Act.
- Readiness action plans for providers and workers
- New Aged Care Act 2024 provider readiness action plan
- Support at Home program readiness action plan – for Home Care Package Program (HCP) and Short-Term Restorative Care (STRC) Programme
- Residential aged care readiness action plan
To access these resources, please complete your details and they will be emailed to you.
These resources are also available on our CaRE Pathway to Transition community of practice.
"*" indicates required fields
| Resource name | About the resource | Futher details |
|---|---|---|
| CaRE Pathway to Transition Hub | A member-only community of practice for real-time updates, insights and discussion on the new Aged Care Act - supporting members through the transition with shared knowledge and answers to provider questions. | Your real-time reform network – connect, ask, share and stay up to date with the latest on the new Aged Care Act |
Department of Health, Disability and Ageing
This resource table contains content sourced from and owned by the Department of Health, Disability and Ageing, as published on their website at the time of writing.
| Publication date | Resource name | About the resource | Futher details |
|---|---|---|---|
| 12 June 2025 | Commonwealth Home Support Programme (CHSP) – Sector readiness – Webinar Slides | Webinar slides for Commonwealth Home Support Programme providers. It will include information about changes to the CHSP from 1 July 2025. | Presentation |
| 29 May 2025 | Support at Home provider training: Module 2 – Service agreement, care plan and budget planning | This page contains the link to the PDF version of the Support at Home service agreement, care plan, and budget planning module. Users will be able to download the PDF resource and access the training offline. | Guideline |
| 26 May 2025 | This resource provides clinical recommendations for the delivery of the Restorative Care Pathway under the Support at Home program. | Guideline | |
| 13 May 2025 | This page contains the link to the PDF version of the Support at Home provider training – Program Overview. Users will be able to download the PDF resource and access the training offline. | Guideline | |
| 13 May 2025 | This document provides guidance for Commonwealth Home Support Programme (CHSP) providers about the new regulatory model. | Guideline | |
| May 2025 | From 1 November 2025, Support at Home will replace the Home Care Packages (HCP) Program and the Short-Term Restorative Care (STRC) Programme. This self-paced training will help aged care providers understand and prepare for the Support at Home program. | Fact sheet | |
| 29 April 2025 | This document is an example of the monthly statement that providers will send to their participants under the Support at Home program. Providers’ templates may look different. | Template | |
| 7 April 2025 | Support at Home letters – Frequently asked questions for providers | This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. | Fact sheet |
| 12 March 2025 | Support at Home program manual – A guide for registered providers | The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations. Version 3.0 of the Support at Home program manual is now live. This version includes updates on:
| See page 5 for version history with summary of changes |
| 26 February 2025 | This document outlines the core components of the Support at Home program design and arrangements from 1 November 2025. | Guideline | |
| 14 February 2025 | Support at Home: Claims and Payments Business Rules Guidance | This document gives business guidance on claims and payments for providers who will be operating under Support at Home from July 2025. | Guideline |
| 11 February 2025 | This document gives guidance on the actions Home Care Package providers and Short-Term Restorative Care providers should take to be operationally ready to transition to the Support at Home program. | See page 2 for version history with summary of changes | |
| There are various ways for people to train, upskill and enter the aged care workforce. Find out how we are training new workers and improving the skills of our current workforce to meet the needs of older people. | |||
| 2025 | Support at Home provider training: Module 3 – Short-term pathways | This page contains the link to the PDF version of Module 3 – Support at Home short-term pathways. Users will be able download the PDF resource and access the training offline. | Guideline |
| 17 December 2024 | Assistive Technology and Home Modifications list (AT-HM list) | This document outlines the products, equipment and home modifications that eligible participants can access through the Assistive Technology and Home Modifications (AT-HM) Scheme. | Fact sheet |
| 17 December 2024 | This fact sheet provides an overview on changes to price caps on services under the Support at Home program for older people, families and carers. | Fact sheet |
Other sources
All content in this resource table is sourced from and owned by the respective contributors and is accurate at the time of writing.
| Resource origin | Resource name | About the resource | Further details |
|---|---|---|---|
| Services Australia | Support at Home changes ekit with invoice sample files and reference data. | Providers and software developers can now download CSV sample files and reference data to prepare for Support at Home from 1 November 2025. The Support at Home changes eKit has the following files for you or your software developer:
| CSV files |
| Russell Kennedy | Aged Care Act webinar series |  | 11, 18 and 25 June 2025 |
