Resources to assist providers with consumer discussions
Resources to assist providers with consumer discussions
On this page you will find tailored guidance and materials to assist providers in having informed, respectful and supportive conversations with older people, families and carers about the changes introduced through the Aged Care Act 2024, commencing 1 November 2025.
Resources are presented in a table format for ease of reference. The source of each resource is listed on the left-hand side, and each link directs you to the original publisher’s website for the most current information.
Please note that Ageing Australia does not own the content on external websites. This page is designed to help you quickly navigate to the relevant materials to support your transition to the new Act. Please notify us of any changes or new resources.
Ageing Australia
Member and non-member resources
Member resources – action plans, checklists and fact sheets
Members gain access to exclusive practical tools, checklists and tailored guidance to support your organisation in meeting the rules and regulations of the new Aged Care Act.
- Readiness action plans for providers and workers
- New Aged Care Act 2024 provider readiness action plan
- Support at Home program readiness action plan – for Home Care Package Program (HCP) and Short-Term Restorative Care (STRC) Programme
- Residential aged care readiness action plan
To access these resources, please complete your details and they will be emailed to you.
These resources are also available on our CaRE Pathway to Transition community of practice.
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| Resource name | About the resource | Futher details |
|---|---|---|
| A member-only community of practice for real-time updates, insights and discussion on the new Aged Care Act - supporting members through the transition with shared knowledge and answers to provider questions. | Your real-time reform network – connect, ask, share and stay up to date with the latest on the new Aged Care Act | |
Advanced Feedback and Complaints Handling Masterclass for Aged Care Team Leaders and Managers | This interactive masterclass equips leaders with the skills, tools, and confidence to manage complaints proactively and professionally, while ensuring accurate reporting, whistleblower protections, and effective resolution. | This training is ideal for team leaders, managers, and executives working in residential aged care facilities, home care services and community support organisations. |
Department of Health, Disability and Ageing
This resource table contains content sourced from and owned by the Department of Health, Disability and Ageing, as published on their website at the time of writing.
| Publication date | Resource name | About this resource | Futher details |
|---|---|---|---|
| 16 June 2025 | This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support. | Fact sheet | |
| 16 June 2025 | This fact sheet provides an overview of the End-of-Life Pathway, part of the Support at Home program. | Fact sheet | |
| 16 June 2025 | This fact sheet provides detail on the range of services that can be accessed under Support at Home. | Fact sheet | |
| 16 June 2025 | This fact sheet provides information about accessing assistance to pay for aged care fees. | Fact sheet | |
| 13 June 2025 | This fact sheet provides information on how care management will help Support at Home participants to get the best outcomes from their aged care services. | Fact sheet | |
| 13 June 2025 | This fact sheet provides an overview of the Restorative Care Pathway and how it can be used for short-term restorative care. | Fact sheet | |
| 13 June 2025 | This fact sheet provides an overview of the 8 ongoing classifications and budgets in the Support at Home program. | Fact sheet | |
| 13 June 2025 | Support at Home program – Assistive Technology and Home Modifications (AT-HM) scheme | This fact sheet provides an overview of the Support at Home Assistive Technology and Home Modifications (AT-HM) scheme, which will give Support at Home participants access to products, equipment and home modifications based on their assessed needs. | Fact sheet |
| 13 June 2025 | This fact sheet provides information on how Support at Home participants can use self-management for greater control over the services they receive. | Fact sheet | |
| 11 June 2025 | The new Aged Care Act starts from 1 November 2025 and will help to make aged care better for Aboriginal and Torres Strait Islander people. | Report | |
| 13 May 2025 | This document has been developed to support in-home aged care providers to answer questions from older people, families and carers about the Support at Home program. | Fact sheet | |
| 7 November 2024 | Support at Home letters – Frequently asked questions for older people | This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. | Fact sheet |
| 12 September 2024 | This document presents a range of case studies that demonstrate the potential impact of the proposed changes on participants across various levels of income and/or assets. | Case study |
Other sources
All content in this resource table is sourced from and owned by the respective contributors and is accurate at the time of writing.
| Resource origin | Resource name | About the resource | Further details |
|---|---|---|---|
| Russell Kennedy | Aged Care Act webinar series |  | 11, 18 and 25 June 2025 |
